We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at novaskinmask@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at novaskinmask@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 7 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at novaskinmask@gmail.com.

Return Shipping Fee

If a consumer wishes to return the product and receive a refund, the return shipping costs will be the consumer's responsibility. The cost of this returning fee is $26.45.

This amount can be deducted from the amount that will be refunded to the costumer.